How To Reset caroot Password for Brightstor Arcserve

by Jon Phillips on January 22, 2009

This little trick came in handy recently. I had to get access to the backup program on a server to verify what was getting backed up, the status of the jobs, etc. I had access to the server put no one knew the password to log in the backup program. After a few minutes of googling I found this and it worked like a charm:

1. Open a command prompt on the server where you want to change/reset the caroot password.
2. In the command prompt browse to the drive where you have ARCServe installed (e.g. C:\Program Files\CA\…)
3. Once in the ARCServe folder type in the following: cstop
4. This will stop the ARCServe services that are running.
5. When all services are stopped open the Windows Explorer and browse to the folder:
C:\Program Files\CA\BrightStor ARCserve Backup\Data\Discovery
Here you will find a folder that has the name of your server.
6. Rename this folder.
7. Back in the command prompt type in the following: cstart
8. This will start the ARCServe services that were stopped in item 4.
9. Still in the command prompt type in the following:
Authsetup/p “password” where “password” is what you want the new password to be.
10. Close the command prompt and try to open ARCServe with the new password.

ca_bs_arcserve_windows